Last Updated: 24 September 2026

E & L Studio respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we may collect, use and protect your personal information when you visit our website, place an order, participate in a live sale, contact us, or otherwise interact with E & L Studio.

Information We May Collect

When you place an order or contact E & L Studio, we may collect information such as:

- Your name

- Email address

- Phone number

- Billing and delivery address

- Order and purchase information

- Customisation details

- Communications between you and E & L Studio

- Payment-related information necessary to process or confirm your order

Payment information may also be processed by third-party payment providers. E & L Studio does not necessarily receive or store your complete payment card information.

 

How We Use Your Information

We may use your personal information to:

- Process and fulfil your orders

- Create personalised or custom products

- Process or confirm payments

- Arrange shipping and delivery

- Contact you regarding your order

- Respond to enquiries or customer service requests

- Maintain appropriate business and transaction records

- Resolve order, payment or delivery issues

- Meet our legal obligations

- Protect E & L Studio and our customers against fraudulent or inappropriate activity

 

We will only use personal information for legitimate purposes connected with our business or as otherwise permitted or required by law.

 

Sharing Your Information

E & L Studio does not sell your personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate our business and fulfil your order.

This may include payment processors, website providers, courier or postal services and other service providers involved in processing your purchase.

We may also disclose information where required or permitted by law.

 

Shipping Information

When an order requires delivery, your name, delivery address, contact information and other information reasonably required for delivery may be provided to the relevant courier or postal provider.

Live Sales & Social Media

If you purchase or claim products through an E & L Studio social-media live sale, direct message or other social platform, we may use the information you provide to prepare your order, invoice you, communicate with you and arrange delivery.

Please remember that comments made publicly during live sales or on social-media posts may be visible to other users of that platform.

Protecting Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

Keeping Information

We may retain order and customer information for as long as reasonably necessary for business, tax, accounting, legal or record-keeping purposes.

Information that is no longer reasonably required will be handled in accordance with applicable requirements.

Your Rights

You may have rights under the Privacy Act 2020, including rights relating to access to and correction of personal information held about you.

If you would like to request access to or correction of your personal information, please contact E & L Studio.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be made available through our website.

 

Contact Us

For questions or requests relating to your personal information, please contact:

E & L Studio

Email: elk.studio@outlook.co.nz

Instagram: @elk.studio26

Facebook: E & L Studio

Website: www.elkstudio.co.nz