E & L Studio — Terms & Conditions

Last Updated: 24 September 2026

Welcome to E & L Studio. By placing an order through our website, social media pages, live sales, direct messages, or any other E & L Studio sales channel, you agree to the following Terms & Conditions.

Please read these terms carefully before placing an order.

1. Orders & Payment

All prices are displayed in New Zealand Dollars (NZD) unless otherwise stated.

Payment must be made using one of the payment methods offered by E & L Studio.

An order is not considered confirmed until any required payment or deposit has been received.

E & L Studio reserves the right to decline or cancel an order where an item is unavailable, an obvious pricing or listing error has occurred, payment has not been received, or we are otherwise unable to fulfil the order. If we cancel an order that has already been paid in full and the cancellation is not due to an issue caused by the customer, the appropriate refund will be provided.

2. Custom Orders — Full Payment Required

All custom orders require full payment upfront before work will begin.

A custom order includes any product that is made, designed, personalised, altered, sourced, or created specifically according to a customer's request.

Once payment has been received and work on a custom order has commenced, custom orders cannot be cancelled, changed, returned, or refunded for change of mind.

This does not affect any rights or remedies you may have under applicable New Zealand consumer law.

3. Deposits

Where E & L Studio agrees to accept a deposit for an order, all deposits are non-refundable once paid.

A deposit may be used to secure an order, purchase materials, reserve stock, or reserve production time.

Where applicable law gives you a right to a refund or other remedy, those rights will continue to apply.

4. Live Sale Orders

Items claimed during an E & L Studio live sale are considered an order once the claim has been accepted and confirmed by us.

Live sale invoices must be paid within 7 days, unless another payment arrangement or timeframe has been communicated and agreed to by E & L Studio.

If payment has not been received within the required timeframe and no alternative arrangement has been agreed to, E & L Studio reserves the right to cancel the order and return the items to available stock.

Repeatedly claiming items during live sales and failing to complete payment may result in E & L Studio declining future live-sale orders from that customer.

5. Turnaround Times

As many E & L Studio products are handmade or made to order, turnaround times may vary depending on the product, order size, customisation, availability of materials, and current workload.

Any turnaround timeframe provided is an estimate unless E & L Studio has expressly agreed to a specific completion date.

We will do our best to communicate significant unexpected delays.

Please consider our current turnaround times before placing an order required for a particular event or date.

6. Handmade & Custom Product Variations

E & L Studio products are handmade, and minor variations are a natural part of handmade products.

Colours, glitter placement, bead placement, patterns, character placement, decorative elements and other details may vary slightly from product photographs, examples, mock-ups or previous products.

Colours may also appear slightly different depending on lighting, photography and individual screen settings.

Minor handmade variations that do not affect the intended function or overall quality of the product are not considered faults.

7. Snowglobe Cups & Bottles

Our custom snowglobe cups and bottles are handmade and should be treated with care.

Unless specifically stated otherwise:

• Hand wash only.
• Do not place in the dishwasher.
• Do not place in the microwave.
• Do not soak or submerge for extended periods.
• Avoid extreme heat and prolonged direct sunlight.
• Do not freeze.
• Handle with care and avoid dropping or excessive impact.
• Do not intentionally remove, peel or pick at decals, wraps, seals or decorative elements.

Glitter and decorative contents inside snowglobe products may naturally settle over time. Movement, settling and separation of glitter or decorative materials can occur and, by themselves, are not considered faults.

Customers are responsible for following the care instructions provided with their product. Damage caused by misuse, accidental damage or failure to follow reasonable care instructions may not qualify as a product fault.

Nothing in this section limits any rights you may have under applicable New Zealand consumer law.

8. Change of Mind, Returns & Refunds

Please choose carefully before purchasing.

E & L Studio does not offer returns, exchanges or refunds for change of mind. All sales are final unless a product is faulty, damaged, incorrect, or you are otherwise entitled to a remedy under applicable New Zealand law.

Custom and personalised products cannot be returned simply because the customer changes their mind.

If you believe you have received a faulty, damaged or incorrect product, please contact E & L Studio as soon as reasonably possible with your order details and clear photographs or other relevant information so we can assess the issue.

Depending on the circumstances and your rights under applicable law, an appropriate remedy may include repair, replacement or refund.

9. Shipping & Delivery

Customers are responsible for carefully checking all information supplied when placing an order, including:

Full name, delivery address, postcode, email address and other relevant contact or delivery information.

E & L Studio is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer, except to the extent required by law.

If an order is returned to us because an incorrect or incomplete delivery address was supplied, additional shipping charges may apply before the order can be resent.

Shipping and delivery timeframes are estimates and may be affected by postal or courier delays outside our reasonable control.

If a parcel appears to be lost or damaged during delivery, please contact us so that we can assist with the appropriate courier process and determine the appropriate remedy.

10. International Orders

Where international shipping is available, customers are responsible for ensuring that their delivery information is complete and accurate.

International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the customer.

International delivery times may vary due to customs processing and circumstances outside E & L Studio's control.

11. Product Safety

Some E & L Studio products may contain small parts, beads, charms or decorative components that may present a choking hazard.

Products containing small parts are not toys and should be kept away from babies and young children unless the product has specifically been sold as suitable for their age and intended use.

Children should be appropriately supervised when using products containing small or removable components.

12. Product Images & Designs

Product photographs are intended to provide an accurate representation of our products; however, colours and appearance may vary slightly due to lighting, photography, screen settings and the handmade nature of our products.

Unless otherwise agreed, E & L Studio retains rights in our original product photographs, branding, graphics and original creative content. They may not be copied, reproduced or used commercially without permission.

Third-party characters, logos, names and other intellectual property remain the property of their respective owners.

13. Customer-Supplied Designs & Information

Where a customer asks E & L Studio to personalise a product using names, wording, photographs, graphics or other information supplied by the customer, the customer is responsible for checking that the information provided is correct.

E & L Studio is not responsible for errors that appear exactly as supplied or approved by the customer, except where required by law.

Customers are responsible for ensuring they have permission to provide and use any customer-supplied images, logos, artwork or other protected material.

14. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under New Zealand law.

Where applicable, customers may have rights under legislation including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

If there is any inconsistency between these Terms & Conditions and a mandatory right provided by applicable law, the applicable legal right will prevail.

15. Privacy

Personal information supplied to E & L Studio will be handled for legitimate business purposes such as processing orders, arranging delivery, communicating with customers and maintaining necessary business records.

We will not intentionally sell your personal information to third parties.

Information may be provided to service providers where reasonably necessary to process your order, such as payment providers and delivery companies.

16. Changes to These Terms

E & L Studio may update these Terms & Conditions from time to time.

The Terms & Conditions applicable to an order will generally be those published or otherwise provided at the time the order is placed, subject to applicable law.

17. Contact E & L Studio

If you have questions regarding an order or these Terms & Conditions, please contact us:

E & L Studio
Email: elk.studio@outlook.co.nz
Instagram: @elk.studio26
Facebook: E & L Studio
Website: www.elkstudio.co.nz

Thank you for supporting E & L Studio and our handmade small business. 💕